It takes more than just the right technology to address certain pain points within your organization. Certified experts drive customer success with Slack and Salesforce Customer 360 Companies using Slack with Salesforce Customer 360 also see a 26% increase in employee productivity and 28% faster decision-making and responses to customers¹. Integrating all your apps into one intuitive platform ensures that employees across every department can do more with less. By leveraging Slack as the primary engagement layer for your technology stack, teams are able to be 49% more productive and work 35% faster than before. Not only can you pull important customer data from across Salesforce Customer 360 directly into Slack, but you can also access information from other tools like AWS, Workday, and GoogleCalendar, forming a unified collaboration platform for your employees. With Slack as part of Salesforce Customer 360, companies are able to consolidate business-critical workflows in one centralized place, creating a single, shared view of the customer. All together, precious time is taken away from higher-value work.īut not anymore. And with this tool sprawl comes disjointed processes, business silos, and delays from having to navigate multiple tools and constantly context switch. On average, businesses are using over 1,000 applications, however 70% are disconnected from one another, leading to increased costs, duplicated work, and productivity bottlenecks. Organizations across every industry are being forced to figure out how to do more with less.
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